MEET THE TEAM
Founder of Service Zen
"Let's build something great!"
Lee is always looking for the next great idea that will change the world.
A designer, entrepreneur and system expert, Lee has an impressive track record in large and small Canadian companies improving systems and operations, and product and service management.
Lee is an an outspoken proponent of lean, fast, and flat organizations, and using Design Thinking to build product and services customers want and Service Management + Business Process Management (BPM) to optimize processes and operations. Always exploring new and ambitious ideas, his passion powers the Service Zen team to challenge their limits and explore new frontiers every day.
Prior to Service Zen, Lee served with some of Canada's leading boutique consulting firms including Manta Consulting and Online Business Systems at engagements with leading financial institutions including BMO Financial Group, Shoppers Drug Mart and TD Bank.
Lee studied systems design engineering, philosophy and economics at the University of Waterloo, and has continued his education at Stanford's famed Design School (the d. school). He holds certifications in business process mastery from Hammer Institute, and BPMN Professional designation from BPM Essentials (Bruce Silver).
Find Lee at
Strategy and Innovation
Start-ups and Entrepreneurship
Product and Service Management
Business Process Management (BPM)
Chief Operations Officer
"I never met a conversation I didn't like"
Angela's overflowing calendar is proof that she’s the zen in Service Zen.
While her primary responsibilities as Business Development Director involve growing Service Zen by sourcing clients and candidates, communicating with potential partners and clients, and scheduling interviews, she’s often busy growing sales for our clients.
Organized and efficient, Angela loves going on the hunt for new business and finds it incredibly rewarding when she manages to reel in a good catch, especially when it comes to new clients. As our team coordinator, Angela also relishes being in the know and enjoys being in a place where she’s learning new things every day.
Find Angela at
Go To Market
Sales & Marketing
New Business Generation